سياسة الاسترداد

1. Made to order

Every item is produced after you order it. That is why the catalogue can hold 500 products without holding 500 pallets of stock — and it is also why we cannot accept a change-of-mind return once production has started.

If you ordered the wrong size, tell us within 12 hours of ordering. Before the print queue picks the order up, we can usually change it.

2. What we will fix

We reprint or refund, at your choice, when: the item arrives damaged; the print is misaligned beyond the tolerance in the terms; the wrong item or wrong size was sent; the garment has a manufacturing fault; or the parcel is lost in transit and the carrier confirms it.

Send a photograph within 30 days of delivery. We do not ask you to ship a faulty item back — the cost of return shipping usually exceeds the cost of the item, and asking would be theatre.

3. What we will not refund

Colour that differs from your screen, where the printed result is within normal tolerance. Slight variance in print placement. Wear, shrinkage or print damage caused by washing contrary to the care label. A size you chose from the chart but did not measure against.

Items bought from a third-party marketplace are handled by that marketplace under its own policy.

4. How refunds are paid

Refunds go back to the original payment method. Card refunds typically appear within 5–10 business days; the provider decides the exact timing, not us. Where the order was placed through a merchant-of-record provider, that provider issues the refund.

Shipping charges are refunded when the fault is ours. Where a refund is a goodwill gesture rather than an admission of fault, shipping may be retained.

5. Chargebacks

Please write to [email protected] before opening a chargeback. A chargeback freezes the order and takes weeks; an email usually takes a day. We answer every claim with photographs of what was printed and packed.