1. Production time
Apparel, bags and home goods are printed in 2–4 business days. Canvas prints and diamond painting kits take 3–5 business days. Orders with mixed items ship together once the slowest item is ready.
2. Delivery
Standard delivery is 5–12 business days after production, depending on destination. We ship from facilities in the United States, the European Union and East Asia, and route each order to the closest one that can produce it.
Free standard shipping on orders over $89. Below that, a flat $6.99 applies. Express options, where available, are shown at checkout with their own price and estimate.
3. Tracking
A tracking link is emailed when the parcel leaves the production facility. Tracking on the first day often shows only "label created" — that is the carrier, not a stalled order.
If tracking has not moved for 10 business days, write to us and we will open a carrier trace.
4. Packaging
Apparel ships folded in a compostable mailer. Mugs and framed pieces ship in moulded pulp with a double wall. Canvas prints ship rolled in a rigid tube unless you select a stretched frame.
We do not include invoices with prices in gift orders. Ask for gift packing at checkout.
5. Duties and taxes
Orders shipped from outside your country may attract import duty or VAT, charged by the carrier or customs on delivery. These are the recipient's responsibility and are not refundable by us.
Where a merchant-of-record provider handles the sale, that provider collects and remits the applicable tax and there is nothing further to pay on delivery.
6. Destinations
We ship to most countries. We do not ship to destinations under comprehensive trade sanctions, and we cannot deliver to PO boxes for canvas tubes or framed pieces.
If a parcel is returned to us as undeliverable because the address was wrong or nobody collected it, we will contact you; re-shipping costs the same as the original shipping charge.